Responsible Gaming

99db Responsible Gaming – The Complete Guide to Safe Gaming

Play for fun, not under pressure. 99db believes gaming should be a source of entertainment — not a solution to life's problems. Following responsible gaming guidelines will keep you safe and happy every time you play.

18+
Age Limit
24/7
Support
5
Protection Tools
Free
Counselling Services

Our Philosophy

Gaming Is Only Truly Enjoyable When It's Entertainment

At 99db, responsible gaming isn't just a rule — it's core to who we are. We want every member to play with a smile, celebrate their wins, and walk away with a clear head after a loss. When gaming starts causing anxiety instead of enjoyment, it's a sign that a line has been crossed.

Online gaming is growing rapidly in Bangladesh. People of all ages — from young adults to the middle-aged — are joining online platforms for entertainment, excitement, or the hope of extra income. Without the right knowledge and self-control, however, responsible play can become a challenge. That's why 99db is committed to providing every member with the tools and information they need.

Responsible gaming means knowing when to play, when to stop, and how much is reasonable to spend. That awareness is what makes you a responsible player. At 99db, we firmly believe that every member's wellbeing and happiness matters far more than our business success.

Why Is Responsible Gaming So Important?

Research shows that people who game within set limits enjoy it more in the long run and are better off financially. Those who exceed their limits, on the other hand, can face negative effects on family relationships, finances, and mental health. 99db's responsible gaming policy directly helps reduce these risks.

Our platform offers deposit limits, session time controls, self-exclusion, and cool-off breaks. Use these tools to keep your gaming habits healthy. Remember — responsible gaming isn't a sign of weakness; it's the mark of a mature player.

99db monitors the gaming behavior of every member. If we detect signs of addictive behavior, we proactively reach out and offer support.
Gaming vs. Addiction

Healthy gaming means playing for fun. Addiction begins when you feel restless without playing, or when gaming causes you to neglect other responsibilities in life. Knowing the difference matters.

The Real Meaning of Play

Winning is a bonus — the real goal is entertainment. Never wager money you cannot afford to lose. That's the first rule of responsible gaming.

Value Your Time

Playing beyond set hours every day takes a toll on family and social relationships. Set a time limit and keep to it — that's what responsible gaming looks like.


Warning Signs

Warning Signs to Watch Out For

The first step in responsible gaming is knowing yourself. Think honestly about the questions below — if most of your answers are "Yes", it may be time to seek help.

Are you placing bigger bets to try to win back what you've lost?
This is "chasing losses" — a dangerous pattern that quickly leads to serious financial harm.
Are you hiding your gaming from family or friends?
Secrecy often signals shame or guilt, which are early signs of addiction.
Are you using money meant for essentials — rent, food — to gamble?
Spending money on gaming at the expense of basic needs is a serious warning sign.
Do you feel restless, irritable, or anxious when you're not gaming?
Physical and psychological dependence — a clear sign of addiction.
Are you skipping work, study, or sleep to keep playing?
Neglecting important life responsibilities to keep gaming is not healthy behavior.
Are you gambling with borrowed or loaned money?
Continuing to play under financial pressure only makes things worse — stop now.
Keep trying to stop but can't?
If you can't control yourself, seeking professional help is essential.
If you answered "Yes" to three or more of the above questions, please contact our support team. We're here to help, not to judge.

Control Tools

Stay in Control

99db's responsible gaming tools put you in control of your own gaming habits. No judgment here — just protections designed with your wellbeing in mind.

1
Set Deposit Limit

Set a maximum deposit limit — daily, weekly, or monthly. Limits take effect immediately once set.

2
Session Time Limit

Decide in advance how long you will play. When the time is up, the system will automatically notify you.

3
Reality Check

At set intervals, a popup will remind you how long you've been playing and how much you've won or lost.

4
Cooling-Off Period

Need a short break? You can temporarily suspend your account for anywhere from 24 hours to 30 days.

5
Self-Exclusion

If you need a long-term break from gaming, you can close your account for anywhere from 6 months to permanently.

Limit Details
Tool Name Time Limits Effective Time Adjustable
Deposit Limit (Daily) 24 hours Immediate After 7 days
Deposit Limit (Weekly) 7 days Immediate After 7 days
Deposit Limit (Monthly) 30 days Immediate After 30 days
Session Time Limit Custom Immediate At Any Time
Reality Check 15–90 minutes Immediate At Any Time
Cooling-Off Period 1–30 days Immediate Upon Expiry
Self-Exclusion (Temporary) 6 months–5 years Immediate Upon Expiry
Self-Exclusion (Permanent) Permanent Immediate Irreversible
Decreasing a limit takes effect immediately, but increasing a limit requires a waiting period. This is intentional — to prevent impulsive decisions made in the heat of the moment.
Addiction Risk Level
Low Risk (Controlled Gaming)Secure
Moderate Risk (Limits Frequently Exceeded)Stay Alert
High Risk (Loss of Control)Get Help

Our Commitment

99db's 6 Core Responsible Gaming Commitments

We don't just offer games — we work every day to build a safe gaming environment.

Age Verification (18+)

99db strictly prohibits access to anyone under 18. Age is verified during registration, and identity is confirmed through our KYC process.

Self-exclusion benefits

Activate self-exclusion at any time to protect yourself — temporary or permanent, whichever suits you. We respect your decision.

Behavior Monitoring

Our system automatically detects unusual gaming patterns. Members displaying at-risk behavior are directly alerted.

Budget Management

Set a deposit limit that fits your budget. Once you lower it, increasing it again will require a waiting period — so impulsive decisions are kept in check.

24/7 Bangla support

Our Bangla-speaking support team is always here for any questions or concerns about responsible gaming. Our goal is to help, not to judge.

Awareness & Education

Through regular blogs, announcements, and infographics, we educate our members on responsible gaming. Knowledge is the best protection.


Helpful Tips

10 Golden Rules of Responsible Gaming

Follow these responsible gaming guidelines and you'll always be able to enjoy gaming as a positive experience.

Only wager money you can afford to lose without it affecting your life.
Set your budget before you play, and stop when it runs out.
Set a daily time limit for gaming and stick to it.
Don't chase losses by placing bigger bets out of frustration — take a break instead.
Do not treat gaming as a source of income — it is entertainment.
Avoid gaming when you're stressed, upset, or feeling lonely.
Never game while under the influence of alcohol or any substance.
Talk openly with family and friends about your gaming habits.
Take regular breaks — rest for at least 10 minutes every hour.
Make time for hobbies, exercise, and social activities outside of gaming.
What Not to Do

Avoiding these mistakes will go a long way toward keeping your gaming responsible.

Never game with borrowed or loaned money.
Do not try to recover lost funds within the same session.
Don't game without your family's knowledge.
Do not play during work or study hours.
Do not game in front of children or give them access to your account.
Do not use another person's account or share your own.
Avoid extended gaming sessions late at night.
Do not attempt to open a new account while self-exclusion is active.
If you feel gaming is negatively affecting your life, get help now. Delaying only makes things worse. Our support team handles all cases with full confidentiality.

Self-Exclusion

How to Activate Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available. If you feel that gaming is becoming harmful to you, do not hesitate to use this feature.

Once self-exclusion is active, you will no longer be able to log in or make deposits. You will also stop receiving bonus and promotional emails.

Options available: 6 months, 1 year, 2 years, 5 years, or permanent.
Takes effect immediately — access is suspended as soon as the request is submitted.
Reactivation after expiry requires a 24-hour waiting period.
A permanent self-exclusion cannot be reversed.
If you have a balance, the option to withdraw remains available.
Steps to activate self-exclusion
1
Log in to Your Account

Log in to your 99db account and click the profile icon in the top right corner.

2
Go to "Responsible Gaming" Settings

From the Account Settings menu, select "Responsible Gaming" or the "Responsible Gaming" option.

3
Select "Self-Exclusion"

Click the Self-Exclusion option and select how long you want the exclusion to last.

4
Confirm

Confirm your decision. Once confirmed, access to your account will be suspended immediately.

5
Contact Support (Optional)

Our support team is always on hand for any questions or assistance related to self-exclusion.

Do not attempt to open a new account during a self-exclusion period — this is a violation of the rules and harmful to yourself.

FAQs

Frequently Asked Questions About Responsible Gaming

If you have more questions, visit our FAQ Page View.

Decreasing a limit takes effect immediately. Increasing a limit, however, requires a waiting period — 7 days for daily limits and 30 days for monthly limits. This is by design, to prevent limits from being raised on impulse.

During self-exclusion, you won't be able to play games or make deposits, but you can still withdraw any balance remaining in your account. Contact the support team to complete the process.

Self-exclusion must normally be initiated by the account holder. However, if a family member has concerns, they can contact our support team — we will handle the matter confidentially and arrange to speak with the member.

Date of birth is required at registration. Age is verified through a national ID or passport during KYC. Accounts belonging to users under 18 are closed immediately.

The 99db support team can provide initial guidance and advice. For more serious cases, we can help connect you with professional mental health services. Your family doctor or local mental health center can also offer assistance.

Start Gaming Safely

Play Responsibly, Play Happily

Join 99db and use our responsible gaming tools to enjoy a safe and fun experience. Casino, Sports Betting, bingo — all on your terms.

18+
Adults Only
24/7
Bangla Support
5
Protection Tools
SSL
Secure Connection
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